Refund policy
Refund & Return Policy
Last Updated: July 21, 2026
At G7 Couture, every item is made to order just for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once your claim has been reviewed and approved, we will provide a replacement or issue a refund at no additional cost to you.
Size & Fit
Please review our size charts carefully before placing your order. Because all products are made to order, we cannot offer refunds or exchanges for items ordered in the wrong size.
Cancellations
Orders may be canceled only before production begins. Once production has started, the order cannot be canceled or modified.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.
Lost Packages
If your package is confirmed lost in transit, please contact us. We will work with the shipping carrier to investigate and, when appropriate, provide a replacement or refund.
If tracking shows a package was delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.
Incorrect Shipping Address
Please verify your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions about your order or this policy, please contact our customer support team. Please include your order number so we can assist you as quickly as possible.